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The Customer Care Team

 About Our Customer Care Team

Dan - Web services consultant
DEDICATED EMPLOYEES

All representatives are full time staff, recruited and trained by Register.com.
We eat brain food to keep us sharp
Snowed in and still working 2005
ANSWERS AT THE READY

In 2004...
- 500,000 calls were answered promptly and with no need to call again
- 350,000 emails were answered
- 70% of calls were answered in under 50 seconds
- 85% of calls and emails were resolved the first time
- No waiting and no hidden fees...

Why wait on hold, call a long distance number or pay extra to have account changes made or questions answered?
20% of our customer consultants are small business owners themselves		 Upwards of 657,000 cups of coffee were consumed in 2004. We'll be awake when you need us!
Sarah - Web services consultant
TRAINING

- 120 hours of initial training
- 115 hours of coaching and refresher training each year
- 1 trainer to every 10 consultants
- A 20,000 square foot state-of-the-art redundant environment protects your services 24/7/365
We pride ourselves on having our ducks in a row
Darlene - Web services supervisor
WE SPEAK YOUR LANGUAGE

- We speak tech, so you don't have to
- And, we'll explain it to you in plain English